1) How do you calculate the price? On the website you can find the hourly rates for each type of cleaning. Please note, that the price is based on one human hour, that means if two cleaners arrive for a cleaning, this rate will be 2 times bigger. Cost breakdown: cleaning cost + cost of driving (30€) If you have pets we will charge extra 5-10% of the final price

2) When should I pay? We work with 20% deposit that should be paid while booking. The outstanding amount should be paid within 3 working days after the cleaning date.

3) Can you clean with my products/equipment? No. We can`t be 100% sure in the results, if we use untested and unfamiliar products. Neatly put quality at first place, so we prefer to clean with our chemicals and equipment to provide you the best service.

4) What is your rescheduling and cancellation policy? Appointments may only be rescheduled once. Further changes will result in cancellation (see the cancellation policy below). Please provide at least 48 hours notice to reschedule your appointment without penalties. If client reschedule cleaning outside this timeframe we will apply a 20% fee (from the initial price) to cover lost time and opportunity costs. Of course, if you want to reschedule the cleaning for 1-2 hours, but for the same day, we will not carge it from you. Our cancellation policy: Cancellation within 72 hours is free of charge. Cancellation within 48 hours we charge 50% of the calculated initial price. Cancellation within 24 hours we charge 100% of the calculated initial price.

Should I be at home during the cleaning? That is not necessarily. After we check an appartment together and discuss some moments, you are free to go, we will call you back at least 30 minutes before we finish cleaning!