top of page

Privacy Policy

At Neatly, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, communicate with us, or engage with our cleaning services.

​

1. Information We Collect

We may collect and process the following types of personal data:

  • Full name

  • Email address

  • Phone number

  • Home or service address

  • Service details (type, schedule, preferences)

  • Any notes or additional instructions voluntarily provided during booking

We do not collect sensitive data (e.g., health, financial, biometric, or racial/ethnic data).

​

2. How We Use Your Data

We use your information exclusively for:

  • Processing bookings and providing cleaning services

  • Communicating about service confirmations, updates, or follow-ups

  • Managing customer inquiries or complaints

  • Internal business analytics (e.g., frequency of services, improvement tracking)

We do not use your personal data for unsolicited marketing without your explicit opt-in consent.

​

3. Legal Basis for Processing

In accordance with the General Data Protection Regulation (GDPR) and other applicable laws, we process your data based on:

  • Contractual necessity (to fulfill your service request)

  • Legitimate interest (to manage and improve our operations)

  • Consent, where required (e.g., marketing or promotional material)

​

4. Data Sharing and Disclosure

We do not share, sell, rent, or disclose your personal data to third parties, except in the following limited circumstances:

  • Service delivery: Access is limited to authorized Neatly employees or contractors involved in the cleaning process.

  • Legal obligations: If required by law, regulation, or court order.

  • IT service providers: For secure data hosting or system maintenance, under strict confidentiality agreements.

​

5. Data Retention

We retain your personal data only for as long as:

  • Necessary to complete your service(s)

  • Required by applicable laws and tax obligations

  • Useful for maintaining accurate business records (up to 2 years unless deletion is requested)

After this period, your data will be securely deleted or anonymized.

​

6. Your Rights

As a data subject under the GDPR or equivalent legislation, you have the right to:

  • Access your personal data

  • Rectify inaccurate or incomplete information

  • Delete your data (“right to be forgotten”)

  • Restrict or object to data processing

  • Withdraw consent at any time

  • Request data portability

To exercise any of these rights, please email us at: neatly.cleaningnl@gmail.com

​

7. Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, or destruction. This includes:

  • Encrypted storage

  • Limited access for staff on a need-to-know basis

  • Regular data audits

​

8. Policy Updates

We may update this Privacy Policy from time to time. The most current version will always be posted on our website. Significant changes will be communicated via email or during service booking.

​

10. Contact Us

For questions, concerns, or requests related to this Privacy Policy or your data, please contact:

Neatly
📧 Email: neatly.cleaningnl@gmail.com
📞 Phone: +31 27 218 148
📍 Address: Gustav Mahlerlaan 293, 1082 MK Amsterdam, Netherlands

bottom of page